The right of the Provident Fund subscribers to receive prompt settlement of their provident fund balance/dues Conscious of Our responsibility as scrutinizing and authorizing authority In Evidence of our commitment to provide and maintain the highest quality of service.
To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects.
To address the concerned authorities, in respect of deficiencies and defects within one month; and to keep the beneficiaries informed of such action.
To acknowledge receipt of all complaint cases within one week.
To furnish final replies to complaints relating to retirement benefits within two months of their receipt.
To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt
We further resolve
To suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders’ Given on this …….(day)…….(date, month and year) in ……(Agartala, Tripura)